When the Chairperson receives an email invitation to submit a survey there will be a link for the Chairperson to click upon. The Chairperson will be linked directly to a survey page that will ask questions about their most recent Blood Drive. Several fields will already be completed for the Chairperson using Blood Bank Data that the Blood Center already knows. The Chairperson will be able to edit any of the fields that already have data inserted. The Chairperson will also be able to answer some rating questions, provide suggestions and refer additional organizations that may sponsor a Blood Drive..
FBS Chairperson Survey
Welcome to the FBS Chairperson Survey
Date/Start Time of Blood Drive:
January 23, 2009 08:00 AM
Your Name:
Sandy Clearwater
Title:
Blood Drive Chairperson
Organization Name:
TECO ENERGY INC.
Address:
702 N Franklin St
Your Phone Number:
555-259-6988 Ext. 121
Phone :Ext.
E-mail:
sclear@teco.com
Fax Number:
555-259-6988 Ext. 21
Phone :Ext.
Projected # of donations:
350
Actual # of collected donations:
Name of Donor Services' Charge Person:
Lisa Duque
Names of Team Members:
Eric 6Cormier, Rebecca 1Godfrey,
Your Community Relations Representative (CRR):
Angela West
1)
Did your CRR Communicate with you on a regular basis?
Yes
No
2)
Please rate the professionalism and customer service of your CRR.
Excellent
Very good
Good
Fair
Poor
3)
Did your CRR assist in booking the blood drive date and time well in advance?
Yes
No
4)
Were donor appointments scheduled in advance?
Yes
No
5)
Did your CRR help you set realistic goals?
Yes
No
6)
Did your CRR help you choose a suitable place for the blood drive?
Yes
No
7)
Did your CRR offer a group presentation?
Yes
No
8)
If a group presentation was given, please rate it
Excellent
Very good
Good
Fair
Poor
No presentation given
9)
If no presentation was given, do you feel this would be helpful before your next blood drive?
Yes
No
10)
Did your CRR provide you with enough recruitment materials?
Yes
No
11)
Were the recruitment materials of good quality?
Yes
No
12)
Were the recruitment materials delivered on time?
Yes
No
13)
Did your donor services' blood collection STAFF:
A)Introduce themselves?
Yes
No
B)Wear name tags?
Yes
No
14)
Did the blood drive begin on time?(January 23, 2009 08:00 AM)
Yes
No
A)What was the reason for the delay?
B)How long was the delay?
C)Did the delay impact the number of donors seen?
15)
How would you rate the professionalism and customer service of the FBS Team servicing your Blood Drive?
A)The blood collection staff's personal appearance?
Excellent
Very good
Good
Fair
Poor
B)The technical ability of the blood collection staff?
Excellent
Very good
Good
Fair
Poor
C)The blood collection staff's rapport with the blood donors?
Excellent
Very good
Good
Fair
Poor
D)Overall, how would you rate Florida Blood Services' performance at your blood drive?
Excellent
Very good
Good
Fair
Poor
16)
On average, how long did the donation process take? (from donor sign-in to post-donation refreshments)
Less than 30 mins
30-39 minutes
40-49 minutes
50-60 minutes
More than 60 mins
17)
Was the time donors spent at the blood drive acceptable to your organization?
Yes
No
18)
Is there anything special or new that you or your group did to improve the success of this blood drive? If yes, describe:
19)
Do you believe Florida Blood Services appreciates your group for sponsoring a blood drive?
Yes
No
20)
Would you like to discuss your blood drive with a member of our management team?
Yes
No
Please provide the topics you would like to discuss.
21)
Is there anything more your FBS team can do to help you with your blood drive?
Yes
No
Please explain:
22)
If you know of any other groups who might be willing to sponsor a blood drive, please list them here:
Receive a valuable gift card if you refer an organization that sponsors a Blood Drive with 20 or more donors.
